Sägisport Ski & Radsport, Ersigen

The last month of July, one day before our holidays, I went to the shop of ... Sägesser looking for a mountain bike for our 11 years old son. I went with my Swiss wife because I don't speak German well. ... seemed like a nice middle aged guy and he showed us a few models in his showroom. Then he said he had something special "just for us" and brought us a model that had a discount of 40% in the price, apparently because it was a model "from 2013". I asked my son if he liked thE bike because for me the most important thing is that he was happy with it. He really seemed to like it, so we took it straight away because it seemed like a really good deal. The next day, when we were packing our things for our holiday, I noticed that the fork of the bike had a unusual shape and was slightly bent inwards. My wife called ... and informed him of the problem and he said "not to worry" and that he would "look into that issue" when we come back from our holidays. So we went away and forgot about it. Two weeks later we went back to the shop of ... with the bike to discuss this matter and then he seemed totally a different person. He said that the damage was caused "after" he sold the bike and not before. For me this was unacceptable and I expressed my disagreement to ..., who started to get extremely aroused. He was talking very rudely to us, even disrespecting my wife in a way that I could never have imagined in today's world. He said that she shoud take her "... husband" home before things get really "serious" and when she replied back he called her a ..., a ... and other similar, terrible things. I have been with my wife for almost 15 years, we have travelled the world together and we have never ever EVER encountered anything remotely similar. I never ever in a million years would have expected such a treatment in a civilized country and I don't have words to express what I felt and that moment. My wife also confessed that she never felt more humiliated. At the end, and in order to avoid a physical confrontation that ... would have surely lost, I swallowed my pride and we went home. I REALLY hope I never see this guy again in this life or in the next one. My recommendation to everyone: Stay far, really far away from this shop.