Dr. med. Ludwig Andrea, Luzern

Stay away!!! Welcome to the only practice where the doctor also plays the roles of receptionist, secretary, and phone operator – multitasking at the patients’ expense. “Consultations” take place right at the front desk, while she’s on the phone and advising other patients at the same time. Confidentiality = zero. The best part: Don’t call her!!! I was charged CHF 65 for a 20-second phone call just to cancel an appointment — allegedly for a 15-minute “consultation” plus “file review.” That equals CHF 11,700 per hour. Elon Musk only makes that on paper; here, it’s taken straight from the patients’ pockets. And it doesn’t stop there: services billed twice, invoices with altered dates, and charges appearing for days when you weren’t even at the clinic (sometimes even while on vacation!). You simply feel scammed. And after much pressure, there are “symbolic” refunds via Twint instead of proper invoice corrections — completing the absurd picture. In short: Kafka would be proud – but patients certainly aren’t. Stay away! Perhaps Dr. Ludwig should stick to multitasking as a receptionist and leave the medical work to someone who takes it seriously.